REFUNDS

 Scarab Offroad Return Policy

If you have received a product with defects in your purchase, you have the option to exchange it for another product, whether it's a similar item or not. In the case of returning a non-defective product, a 30% restocking fee will apply. Scarab Offroad has to be informed about refund within 30 days off package delivered for refund to be accepted. 

The cost of return shipping is the responsibility of the purchaser.

You must inform Scarab Offroad of any defective product within 30 days from the date of purchase.

Any product being returned must be in the same condition as when you received it, and it should be in its original packaging.

General Refund Policy

Refund policies can also differ among individual vendors. Prior to requesting a refund, please consult the specific refund policy of the product. If you're buying from a brand other than Scarab Offroad, you can locate the refund policy on the brand's website. Our primary goal is to ensure your satisfaction with your purchase. If there's a physical defect in the product, please bring it to our attention. Keep in mind that due to the custom nature of certain made-to-order products, there may be surface imperfections or minor blemishes that aren't covered. For information on obtaining a refund for an order that hasn't yet shipped, please refer to the cancellation section.


General Return Policy

Return policies can vary among individual vendors. Before initiating a return, please review the specific return policy of the product vendor. If you're purchasing from a brand other than Scarab Offroad, you can find the return policy on the brand's website. Some products, particularly those made to order, are not eligible for returns. If a product doesn't have a specified return policy, the sale is considered final once the purchase is completed.

Cancellations

Requests for order cancellations can be made before the product has entered the production phase. Cancellations processed before orders have entered production for Scarab Offroad products will incur a 10% cancellation fee, and fees for other vendors' products may vary when sold on our website.

Please note that cancellations are not accepted for custom or made-to-order products, and all sales are considered final in these cases. Vendor policies can differ, and some cancellation requests may not be accommodated. For more details, refer to the specific vendor's policy or reach out to us for further information.